Refund policy


At NAQSHO O NAGAR, we want you to be completely satisfied with your purchase. If you need to return an item, please review the policy below.

Return Period

We accept return requests within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • In the original packaging

  • With all original tags attached

  • Accompanied by proof of purchase or order details

How to Request a Return

To request a return, please contact us at naqshonagar@gmail.com with your order number and the reason for your return.

Please do not send an item back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly at naqshonagar@gmail.com with your order details and clear photos of the issue.

We will review the issue and provide the appropriate solution.

Non-Returnable Items

Items may not be eligible for return if they:

  • Have been worn or used

  • Are missing their original packaging or tags

  • Have been damaged after delivery due to improper use

  • Are marked as final sale or non-returnable

  • Are gift cards

Exchanges

If you would like to exchange an item for a different size or product, please contact us at naqshonagar@gmail.com.

Exchanges are subject to product availability.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable original payment method. Processing times may vary depending on your payment provider or bank.

For any questions regarding returns or refunds, please contact:

NAQSHO O NAGAR
Email: naqshonagar@gmail.com